Privacy Policy

Effective Date: 21/05/2025

Your Privacy

At WagCrew.co.uk, your privacy is important to us. We are committed to handling your personal data responsibly and transparently, in line with our values of care, trust, and integrity. This Privacy Policy explains how we collect, use, and protect your personal data when you interact with us, whether through our website, services, or other communications.

Please read this policy carefully. By using our website, you accept the practices described here.

Who We Are

WagCrew.co.uk is operated by WagCrew.co.uk ltd a UK-registered company. For the purposes of UK data protection law, we are the “data controller” of your personal data, which means we determine how and why your data is used.

Contact Information:
- Email: privacy@WagCrew.co.uk

What This Policy Covers

This Privacy Policy explains:
- What personal data we collect
- How we collect and use your personal data
- Your rights under UK GDPR
- Who we share your data with
- How we protect your information
- How long we keep your data

Data We Collect

We may collect the following personal data from you:
- Identity & Contact Details
- Pet Details
- Booking Information
- Payment Data
- Technical Data
- Marketing Preferences

We do not knowingly collect special category data unless you voluntarily share it for specific care needs.

How We Collect Your Data

- Directly from you
- Automatically via cookies
- From third-party sources

How We Use Your Data

We use your personal data where we have a lawful basis:
- To manage bookings (contract)
- To respond to enquiries (legitimate interest)
- To improve our website (legitimate interest)
- To send updates (legitimate interest or consent)
- For marketing (consent)
- For legal compliance (legal obligation)

Sharing Your Data

- Service providers (e.g. hosting, payment processors)
- Sitters/Carers
- Legal authorities
- Business transfers

We do not sell your personal data.

International Transfers

We may use third-party providers based outside the UK. We ensure appropriate safeguards are in place.

How We Keep Your Data Safe

We implement technical and organisational security measures. Data access is restricted and protected.

How Long We Keep Your Data

We retain your personal data only as long as necessary. We may anonymise data for statistical purposes.

Your Rights

Under UK GDPR, you have rights to:
- Access
- Correct
- Erase
- Restrict
- Object
- Portability
- Withdraw Consent
- Avoid automated decisions

Contact privacy@WagCrew.co.uk to exercise these rights.

Cookies

We use cookies to enhance your experience. You can manage preferences in your browser settings.

Marketing

With your consent, we may send offers or news. You can unsubscribe anytime.

Changes to This Policy

We may update this Privacy Policy and will notify you of significant changes.

Questions or Complaints

For concerns, contact us at privacy@WagCrew.co.uk.